Refund and Returns
Ashley Wild team want our customers to be 100% satisfied. All returned items must be freighted in their original boxes and properly packaged to avoid damage during transit. Returns are only accepted within 30 calendar days of purchase. Once the Warehouse staff have received these goods and deeming them ‘same condition as sent’ will the return be refunded to the client, less freight costs.
If you wish to exchange your item for another one of our products you may do so only under the following conditions:
1.) You must return your original order complete & unopened order item/s their original packaging.
2.) you will be responsible for all original shipping costs as well as any associated return shipping costs.
3.) your new order will be only be shipped out once the original items have been returned to our warehouse & received/checked by warehouse staff and all amounts payable including return freight costs have been received in full.
Damage Items in transit:
If any items are damaged during transit with our freight provider, please report it immediately to us via email along with photos to firstname.lastname@example.org. Ashley Wild will endeavour to freight the damaged part to the client within a reasonable time frame of 5 business days. Ashley Wild Ramps will replace any damaged items during transit if the delivery driver makes note of it on the receipt. If you sign the receipt without any note of the damage you will not be refunded nor receive your replacement and/or missing parts. Please ensure you inspect any package upon arrival.
Please inspect each package upon arrival. If there are ANY signs of damage or misuse the delivery driver MUST be notified before leaving. The freight company MUST make note of the damages- this allows us to file a claim. Please be sure to notify us via email if there are damaged items that need to be replaced. Ashley Wild Ramps cannot assume liability for any damage after the delivery–cause by skateboard damage or weather, etc. Ashley Wild Ramps will NOT refund nor offer free replacement parts if the driver is not notified of damage.
Damage once the item has been skated and/or used:
Ashley Wild Ramps cannot nor will assume any liability for damaged pieces once the product has been used and/or skated. This includes parts being damaged during installation. We also cannot make any returns/refunds on used items. Refunds or exchanges can only be done to new/unused products.